My ports are blocked and I have Static IP, still can’t see remotely…. What can I do?

My ports are blocked and I have Static IP, still can’t see remotely…. What can I do?
When you have an Static IP Address that was assigned by your ISP please follow the next steps to fix your problem.

1. Find out what are your Static IP Address Settings.

IP Address:

Subnet mask:

Default Gateway:

DNS 1 :

DNS2 :

2. Now go to the DVR NETWORK SETTINGS and put an Static IP Address in the settings.
To get to the DVR Network Settings please refer to your Users Manual.

3. Once you have put the IP address in to the DVR you may now try the DVR Software Client to connect to it remotely or if the DVR supports Web server you just need to type the IP address in the address bar of an Internet Explorer.

4. If the problem continues please Contact your ISP regarding the Opening of the necessary port that the DVR requires to do a remote view. See DVR manual to see what ports you will need to open.

5. It’s Recommended that you Enable the DMZ service or Server (depending or router ) in your router.

6. You are Done =)

Remote view login failed on my PC Based DVR system. How to fix it?

If you have a DVR system that’s PC Based, and you already setup your system ready for remote viewing using our PDF MANUAL and when you try to connect, you get an error saying ” Log in Failed ” and if you check on the Log you see that you actually log in and then the system log you out.

The Problem is the ROUTER. The router limits the Bandwidth. So the solution is to Enable the DMZ service on the Router to the IP address of the DVR System.

On some Routers may say DMZ SERVICE or DMZ SERVER or just DMZ.

This error is most common on the following DVR Capture Cards.


Geovision MPEG-4 / H.264 PC Capture Card, 480 FPS Display, 120FPS Recording, 8CH Video, 8CH audio, TV Output, Windows XP / Vista compatible

When it comes to security DVR capture cards, Geovision is the name everybody is looking for. The DM-CC-GV1120/8 is a Pro-Grade Security DVR board offering quality for low budget. It supports up to 8 video channels with a crystal clear high-res picture quality, 480 FPS playback and a maximum 120 frames per second recording plus 8 channels of audio. The high compression MPEG4 and H.264 CODEC provides more recording time with same size hard disk drive. The built-in video motion detector logic helps the DVR system from storing unnecessary video.

  • 8 channel video input
  • 8 channel audio input
  • 480 fps display frame rate
  • 120 fps record frame rate
  • Full D1, Half D1, CIF Resolution
  • Compression: MPEG4, H.264
  • TV Output (RCA x1)
  • Microsoft Windows XP /Vista Compatible

*Note: DM-CC-GV1120/8 is currently not compatible with VIA series and ATI series chipset motherboards !

There is also a 4 Channel Geovision Card using the Same technology

Triplex 16Ch Security DVR System, H.264 Hardware Compression, 480 FPS Display, 240FPS Recording, 16CH Video, 1CH Audio

The DM-DV-APO264/16 features the industry’s first full-scale Real-Time 16Ch H.264 hardware compression standalone DVR. According to extensive laboratory and field testing, recorded data based on H.264 is 4.5 times smaller than typical MPEG-4, or 3 times smaller than conventional MPEG-4 codec. The hardware codec of DM-DV-APO264/16 truly is superior in all aspects of performance, delivering your experience through remote PC access or DSP-based H.264 services or smart phone are phenomenal.

It also Comes In 4 Channels & 8 Channels

  • 16 Channel Video Inputs / 1 Channel Audio Input
  • H.264 hardware-based codec for superior video compression
  • Real-Time 16 Channel display at 480 FPS / IPS Total
  • Customizable Channel Rotation Delay
  • Supports Hi-resolution VGA monitors and 16 channel loop back composite monitors
  • Intelligent Video Motion Detection (VMD)
  • Audio, Alarm I/O & RS-232, RS-485 PTZ Camera Interface
  • Local backup via USB-based storage media or CD/DVD writer
  • SATA interface for high-speed reliable recording on HDD
  • Wide system integration (SI) capabilities
  • User-friendly OSD operation with 15 languages support
  • Web-based H.264 surveillance client software or Web Services
  • Feature-rich remote management & surveillance software

Integrated Remote System

  • Web-based surveillance anywhere
  • Microsoft Windows XP (and Higher )
  • Remote management
  • Remote monitoring
  • Remote playback
  • Remote search
  • Remote backup

General Settings For Remote Viewing Connection

General Settings For Remote Connection

1. Connect the DVR system (PC Base Or Stand Alone) To a network that has internet Active (via Cat5 Cable, Ethernet Cable.)
For Stand Alone System you will Do the following Steps.

Once the DVR Connected to the Network With internet Active Please Log into the DVR by pressing the MENU or Setup Button On the DVR Itself.

2.1: Please refer to the DVR manual so you can navigate to the Network Settings and find out what is the IP Address Of the DVR.
2.2: Now Go to A Computer that is Connected on the same Network as the DVR, and Click ( Start > Run >(type) CMD> And Press Run (In case your DVR Is PC Based you will do this on the same System)
2.2 Example


: On the Command Window you will type IPCONFIG so you can see what’s the IP address of your Computer and the IP address of your Router or Modem Router. You will also See what’s the Subnet Mask. You will need all of these settings in order to setup the DVR System (In case your DVR Is PC Based you only have to assign an STATIC LOCAL IP ADDRESS ) Refer to Steps 3 For More Information ipconfigall.jpg
2.4: Now go back to the Network Settings on the DVR were you can see the IP address of the system. Make sure you have the Same SUBNET MASK and the same DEFAULT GATEWAY settings that you copy from the Computer.
2.5: Please Assign an IP Address to the DVR that’s not on your Network. To see if the Ip Address you are going to assign to the DVR it’s not Taken Please Go back to the Command window and you will type PING (IP ADDRESS) and press Enter
(In case your DVR Its PC Base You don’t need to assign an IP Address because it already has one)

Example ( Ping ) If the Ip address is Taken you will get a reply.

Pinging with 32 bytes of data:

Reply from bytes=32 time<1ms TTL=64

Reply from bytes=32 time<1ms TTL=64

Reply from bytes=32 time<1ms TTL=64

Reply from bytes=32 time<1ms TTL=64

Ping statistics for

��� Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

��� Minimum = 0ms, Maximum = 0ms, Average = 0ms

If the Ip address is not taken you will Get a Request Time Out.

Pinging with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for

��� Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Make Sure you are assigning an Ip address that it’s not taken by any other device on the Network.
For Example
IP Address. . . . . . . . . . . . . :

Subnet Mask . . . . . . . . . . . :

Default Gateway . . . . . . . . :

2. 6: Now that you had Assigned an IP Address to the DVR now you can use the PING Command to see if you get a Reply from the DVR. If you Do get a reply you had Successfully Assigned an IP to the DVR.

2.7: Now Log into the Router by Typing the IP address on the Address Bar on a Internet Window. If you don’t know what’s the Ip Address of your Router please refer to the DEFAULT GATEWAY settings when you typed IPCONFIG on the Command Window. (In case your DVR Its PC Base you will do this on the same DVR System)


2.8: You will need to see your Router’s Manual To Find where you can find the Settings for (PORT FORWARDING) In there you will need to Forward the Ports that the DVR requires in order to Remote Connect to it. ( See DVR Manual to check what Ports are needed to be forward to the DVR. This Apply to PC BASE DVR & STAND ALONE SYSTEMS.
Once you had found the Port Forwarding page on the router, Forward the Correct ports to the IP Address of the DVR. Please Make sure you Forward the Ports on ‘TCP & UDP’ Protocols. This Image shows you an Example of how it’s made.


If you are not Sure where to go to the PORT FORWARD Page on your Router Please See this following Page that will Show you almost all the Routers On the Market.

2.9: Once Ports are forwarded you will need a Computer that is connected to the internet on the same network and go to In the Box where it say What Port You need to type the PORT that you forwarded to the DVR system. (In case your DVR Its PC Base you Need to have the DVR SOFTWARE OPEN in order to test if the ports are correctly Forwarded)

For Example


You Need to see SUCCESS in order for you to go to the Next step.

If you get ‘Error: I could not see your service..‘ you need to contact your Router or Modem Manufacture so they can help you do the Port Forwarding correctly, or just double check what you did wrong.

2. 10:If you see SUCCESS you can now See your DVR locally and From a Different Location by typing your IP address of the DVR Location.

2. 11: To see your DVR Locally you can now Type the IP Address of the DVR on the Web Browser (Only if the DVR has the WEB SERVER SUPPORT) If the DVR Does not support Web Server then you can use the SOFTWARE that came in a CD with the DVR you Purchased. (This Apply to PC BASE DVR & STAND ALONE SYSTEMS)

2. 12: Please refer to the DVR manual to use the DVR REMOTE SOFTWARE.

2.13: You have successfully setup your DVR for Remote Viewing Locally and From a Different Location.

FOR PC BASE DVR Follow These Steps in this Specific Order.

To set up an Static IP Address on PC Based please see the following Steps.
Got to STAR>Control Panel>Network Connections>Local Area Connection (Right Click and Click Properties)> Internet Protocol (TCP/IP)Select and Click Properties> Then type the Static Ip you would like to assign. See picture below for more information. (Example.)

3.1: Once you have assign an Static IP Address to the PC Based DVR system follow the next steps. You will need to see the steps above in this specific order.








Setup Remote Access on Your DVR

Below you see a list of routers modems. These are the example devices that we have support documents for. We provide you with the concept how to step-by-step guides on how to setup port forwarding for your security camera , security DVR remote access. These guides are provided to help you, but we are in no way responsible for the state of your network and configuration. If you encounter any errors in our guides, contact you DSL , broadband provider.

Security Camera remote access

To setup port forwarding on your router your computer needs to have a static ip address. Please setup a static IP address on your router, that will prevent your computer from changing its IP and by that interrupting the remote access of your DVR. When you are finished setting up a static ip address, please come back to this page and enter the ip address you setup in the Static IP Address box below

Click on START>RUN on your windows Start menu and Type CMD and press enter.

A black screen will appear. At the prompt type IPCONFIG. The result will show something like this

Windows IP Configuration

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : (Your Computer IP Address)
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . : (Your Router IP Address)
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnectedSecurity Camera

Open a web browser like internet explorer or Netscape. Enter the ip address of your router in the address bar of your browser. You router address appear as the gateway IP address In the picture above the address bar has in it. Just replace all of that with the ip address of your router. By default the ip address should be set to

You should see a box prompting you for your username and password. Enter your username and password now. By default the username is blank, and the password is admin. Click the Ok button to log in to your router. Click the Applications & Gaming link near the top of the page.
You should now see a new menu. In this new menu, click Port Range Forwarding.
Security DVREnter the name DVR into the Application box. It doesn’t really matter what you put into this box, but something that will remind you why these ports are being the port area , enter that port number 2000 into the Start and the End boxes. Then enter in the second line the Application name DVR Web and at the port number enter 80 . Use the Protocol drop down box to select the Both for protocol. Enter the ip address to forward these ports to into the IP Address box. If you are forwarding ports so you can run a program on your computer, you should enter your computer’s ip address into that box. Put a check mark in the Enable check box.

The IP Address of your Security DVR is the one appear as the IP
When you’re finished, click Save Settings near the bottom of the screen to save your changes.