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Testimonials

I have purchased a few systems through DVR Master. Each time I have made a transactions, had a warranty issue or just a general question, I have been extremely satisfied with the results. Service is prompt and prices are extremely competitive. In dealing with Leah (my contact for the company) she never disappoints and has always gone above and beyond to make sure we get the five star service experience. 10/10 I highly recommend!
A.J. Taylor
General Manager
Galaxy Tulare 10,Tulare, CA
I have been using DVR Master and service for the last 8 years. That's because I can always count on the DVR Master team for the best products, best pricing and superior customer Service time and time again. They go out of their way to make sure I am always a satisfied customer. Leah is our rep and she goes out of her way to support us. I highly recommend DVR Master.
Doug Reeder
Owner
Ore-Com Telecommunications, LLC, Portland, OR
Kudos for Jessica. I just wanted to take a moment and express my heartfelt thanks for your knowledge of your product line, your skills in navigating your systems, your responsiveness both online and on the phone and your excellent customer service attitude. It is people like you that engender long term customer relationships that are foundational to any organization's success over the long term.
Bradley Young
Charleston, WV
I want to say thank you for the excellent tech support from DVR Master and much thanks to Jessica for helping us get the tech support that we needed for remote access. We also want to thank the management and tech support team for a job well done and great customer support. We look forward to doing more business with your company.
Thomas
IT Director
Orangeburg, SC
Leah and the tech support team are Knowledgeable and helpful in advising on and supporting their products. Thanks.
Junaid Ali
CEO
Collabotive Inc., Plano, TX
CCTV FAQ

Q: What is DVR?

A:DVR stands for Digital Video Recorder. In a few words DVR is a simple and efficient software aiming at recording digital video on a Linux computer. DVR runs on computers equipped with one or more video capture cards. It can record and compress audio and video in real time, using recent codecs like DivX or Indeo 5 for example.. DVR is a term used to describe Digital Video Recording. Not Like analog equipment, Tape recorder, VCR,r, DVR is pure digital, providing the highest quality surveillance video available.

Q: -What is a PC based DVR ?

A: A PC-based DVR is a DVR Cards built inside a computer . You have a case either a tower or a rack mount. Inside you have your Motherboard and CPU, Network card, VGA Card CPU, Hard Drive and memory. And inside is a PCI DVR Card. This board capture the video from the cameras and working with the DVR software provides all the necessary, video and recording functions: like, Video compression, converting the video to a file, camera controls and display, record and playback functions.

Q-What is a Stand-alone DVR?

A: A Stand Alone DVR is an all in one VCR like unit, it has all the parts a computer have but it mainly controlled by Bios software not a operation system like Microsoft.

Q: What is the difference between a PC based DVR and a Stand-alone DVR?

A:Because Stand Alone DVRs are built completely on just one circuit board. They are very reliable and very easy to use. but usually have less upgradable and resources then a PC base DVR. Their software is simple reliable and easy to use. Basically there are no conflicts and all hardware and software are matched exactly in this (all on one board) embedded style system. in a PC based DVR you can add, DVD burners, CD-Burners and advanced internet and telephone access options.

Q:What kind of hardware do you need ?

A: DVR is able to cope with a wide range of capture cards. Most common are CCTV cards. See links for more sites on DVR Master.

Q: What are the files produced by DVR ?

A: DVR produces files in standard AVI format and uses a good number of video codecs (well known codecs like MPEG-4, Mjpeg, The sound is stored in MP3 format or PCM.

Q-How do DVR's work with motion sensing and cameras?

A: DVR's detect motion by looking at the video picture pixels. If the pixels change the DVR sees motion. DVR's have a "Mask" or over lay for each camera. you can define any part of the picture /video to trigger or not the recording. This allows a camera not to view normally moving objects Like tress or fans. Each camera also has motion sensitivity level setting this controls the amount of pixel change before the systems triggers the recording of the DVR. All motion sensing is done in the DVR software. the camera has nothing to do with motion sensing it just provides the video to the DVR because of this.

Q: Can DVR record from several video sources simultaneously ?

A: Yes. Our DVR card support 4, 8, 16 Channels

Q: Can I record audio on my DVR?

A:This depends if your DVR Model has audio support. most of our DVR Systems Support at least one channel audio recording. We have a 16 channel DVR which can record 16 channel of audio.

Q: Who are our clients?

A: Clients include Manufactures, Department stores, Franchise Stores, Convenience stores, Retailers, Warehouses, Restaurants and more.

Q: Will the DVR work with my existing CCTV cameras?

A: Yes! In fact, the "plug and play" DVRMaster DVRs makes the upgrade to digital video a snap. Simply unplug the cameras from the back of your old DVR and plug them into the DVRMaster System. All models come standard with everything you'll need to be up and recording in minutes. If you currently have no cameras installed, DVRMaster.com has a full line of cameras and accessories to fit virtually any CCTV need or budget.

Q: How can I tell how long my DVR will record before the hard drive is full?

A: There are several factors that determine how many days of digital video a DVR will store. The Hardware configuration is engineered to continue recording after the hard drive is full. Once full, the DVR simply begins recording over the oldest video stored on the hard drive. The Frames per second setting controls the rate of recording, and quality of the image. At 30 fps, thirty digital "snapshots" are recorded per second. Cameras attached to the DVR will "share" the available frames per second. If you attach only one camera to a 30fps system, that camera will record at 30fps. Add a second camera to the DVR, and the two cameras share the 30fps and take 15fps apiece. Furthermore, a 30fps DVR with six cameras attached would allocate 5fps to each camera. The 30fps system will record 30 frames per second no matter how many cameras are attached. The amount of "snapshots" being stored per second directly determines how many days of video the DVR will store.

Motion Detection any camera into a motion detector. Since the DVR can record the cameras only when there is activity, the DVR saves storage space on the hard drive simply because there is less data to store.

Compression techniques save Hard Drive storage space. Video data takes up an enormous amount of hard drive space, so it must be compressed in order to reduce the size of the files and make it feasible to record and store large amounts of video data. JPEG compression best preserves the integrity of the video while reducing the file size slightly. H.263 compression decreases the file size exponentially, but it decreases video quality. Setting the record quality to 70% H.263 compression produces a fine video image and, at the same time, creates an acceptable file size. Setting primary cameras on JPEG compression and secondary cameras on H.263 will allow favorable video quality and help to save hard drive space.

Frame Resolution refers to the number of pixels in one frame of video. A standard frame resolution is 320x240, which produces roughly 76,800 parts of each snapshot. At 640x480 resolution, there are actually four times as many pixels being captured for each video frame. It means that the cameras set at 640x480 will write four times as much data to the hard drive as a camera that is set to 320x240

Q: What is the difference between Economy and Professional DVR systems?

A: Two words: Performance and Reliability.

There are big differences between economy and professional products. Differences include: the way products are manufactured, how the DVR software is written, what components are used and Features of the DVR Software Available.

DVr MAster Professional products are high quality Systems. These are designed for average users. Retrieving stored video from the playback area is effortless. If your security application requires performance and reliability, then our Professional DVR products are recommended.   

Q: How do your DVR Systems compare to other systems?

A. Our DVR System is using High quality DVR Cards install in High quality Dell Systems which provide high performance, full Dell warranty on the computer and quality support and services.

Our DVR systems are built with Dell Systems computer hardware only. These provide quality and reliable systems and on site support, with other high quality, name brand components. We sell only professional grade DVR equipment for those who expect performance and reliability from their security system.

Q: What is a main reason between DVR Master products and competitive products?

A: The most important and critical function of any DVR system is the Video Playback Area and remote monitoring. This is 99% of your operation with the DVR system. The majority of our competitor today share a similar weakness when it comes to video playback.

DVR Master products use a more quality approach to video storage Solutions. Backing up has never been easier, since all Our DVR's are equipped with a CD-RW or DVD-RW. We deliver only functional solutions to meet your security needs.

Q: Can additional DVR cards be used later to upgrade to support more cameras later?

A: Yes and No. DVR Master products were developed to support additional cards as more cameras were needed. This type of "upgradeable" product uses the computer system to process video and not the strength of the card. This forces the  computer to operate at higher speeds and eventually run out of resources. The net result is instability and system crashes. Most of our system is upgradable by changing the DVR Card only.

Professional DVR products use the power of the card to process video and not the computer system. While resource consumption is low, the net result is superior stability. 

Q: What is the difference between video compression solutions?

A: There are number of elements when it comes to video compression. is picture quality,Fram Rate and the second is file size.

Picture Quality Compression

Picture Detail:

Low

Medium

Good

Best

Superior

Compression Solutions

H-263

Wavelet

M-PEG 4
Software
Compression

J-PEG

MPEG-4
Hardware
Compression

The Picture Quality

Unacceptable

Below Average

Average

Professional

Casino Grade

Details Identification

Unacceptable

Below Average

Average

Best

Superior

Storage Time:

60 Days

50 Days

45 Days

30 Days

90 Days

File Size:

2 - 3 KB

3 - 5 KB

 5 - 7 KB

9 - 12 KB

1 - 2 KB

 

Q: Do you offer cash register support or point of sale (POS) integration?

A: Yes. all our products that ends with GVD is using geovision support An optional data interface is available to link our DVR products to most cash registers. The feature provide the DVR Product the ability to watch recorded video with actual register transactions from the DVR playback.

Q: What are the benefits of having a DVR system?

A: DVR can take the place of a security monitor, motion sensors, time lapse recorder, quad processor, and accessories. Digitally record all video, and login remotely to see your cameras.

A. Motion recording only. No need of changing tapes. Record data to weeks or months.

Q: How can I become a dealer?

Q: Does it use videotapes?

A: This is a digital system and eliminates the use of videotapes. If you are currently spending $30 to $50 a month on videotapes, for the same price you can lease a new DVR system.

Q: Is your site secure?

A: Absolutely! Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. we are using Authrize.net one of the leaders in online credit card transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q: What kind of video cameras can I use?

A: We carry a large selection of cameras. Call our toll free number and speak to a representative about what's best for your installation. 

Q: What is your product warranty?

A: All purchases are warranted up to 1 full year after the date of sale. our GVD System are dell base comes with Dell 1 year warranty an d can be upgradable for up to 3 years. We will gladly exchange any non-functional or non-working item for the same item purchased. .

Q: Who's name will appear on my credit card statement?

A: after purchase The name on your credit card statement will show ATI Solutions INC.

Q: How fast do you ship?

A: We Ship UPS Red Next Day, UPS Blue 2nd Day, and UPS Ground approximately 3 days from purchase.

Q: What are your payment options?

A: We accept all major credit cards,

Q: Do you ship discretely?

A: Yes.

Q: Do you accept international and foreign orders?

A: Yes. We accept bank wire transfers for all international purchases.

Q: Is technical support available?

 


 
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Testimonials

I have purchased a few systems through DVR Master. Each time I have made a transactions, had a warranty issue or just a general question, I have been extremely satisfied with the results. Service is prompt and prices are extremely competitive. In dealing with Leah (my contact for the company) she never disappoints and has always gone above and beyond to make sure we get the five star service experience. 10/10 I highly recommend!
A.J. Taylor
General Manager
Galaxy Tulare 10,Tulare, CA
I have been using DVR Master and service for the last 8 years. That's because I can always count on the DVR Master team for the best products, best pricing and superior customer Service time and time again. They go out of their way to make sure I am always a satisfied customer. Leah is our rep and she goes out of her way to support us. I highly recommend DVR Master.
Doug Reeder
Owner
Ore-Com Telecommunications, LLC, Portland, OR
Kudos for Jessica. I just wanted to take a moment and express my heartfelt thanks for your knowledge of your product line, your skills in navigating your systems, your responsiveness both online and on the phone and your excellent customer service attitude. It is people like you that engender long term customer relationships that are foundational to any organization's success over the long term.
Bradley Young
Charleston, WV
I want to say thank you for the excellent tech support from DVR Master and much thanks to Jessica for helping us get the tech support that we needed for remote access. We also want to thank the management and tech support team for a job well done and great customer support. We look forward to doing more business with your company.
Thomas
IT Director
Orangeburg, SC
Leah and the tech support team are Knowledgeable and helpful in advising on and supporting their products. Thanks.
Junaid Ali
CEO
Collabotive Inc., Plano, TX