Any items which have been installed or damaged will be accepted at our discretion and may be subject to a restocking fee.

Wire and special orders may not be returned

support for defective products will be provided by our technical support group (www.DVRMaster.com).
Please refer to the following instructions before sending your original item back:

No charge for restocking provided the returned items are in new condition. Shipping charges are not refundable unless they are due to our error.

The following terms apply:

1.      You must return all items to us within 30 days of your purchase or order.

2.      Any returned products must be in like new condition and must include any and all packaging material.

3.      Packaging material cannot be torn or damaged in any way.

4.      Manuals and or warranty cards must be un-used and unmarked.

5.      You are responsible for any return shipping charges.

When we receive the returned merchandise in accordance with the above, we will issue a credit to your credit card or you may take a store credit towards any other items.

 

1. If your product(s) become(s) defective, or you wish to return or exchange your product(s), within the first thirty (30) days of your invoice date, you may return it for a refund, or an immediate replacement, subject to manufacturer restrictions. Before returning any item, please refer to and provide the following information when requesting a replacement: (refer to packing slip).
   
2. Order Number
   
3. Bill-to zip code
   
4. Bill-to phone number
   
5. Your daytime phone number
   
6. In order to return merchandise, you must call (818)772-7900, 7 a.m. to 5 p.m. PST, Monday through Friday; Thursday 7 a.m. to 3 p.m. PST (excluding weekends and holidays) for a Return Merchandise Authorization (RMA) number within thirty days of your invoice date or E-mail sales@DVRMaster.com for further instructions.
   
7. No returns, of any type, will be accepted without an RMA number. Please be sure to physically inspect your DVRMaster Online Store product(s) before opening any bundled software. For defective software, The DVRMaster Online Store authorizes same-item exchange only.
   
8. The RMA number is good for only one (1) purchase transaction and must match the product authorized for return.
   
9. All products (unless noted on The DVRMaster Online Store site) are sold with the full manufacturer's warranty.
   
10. You are responsible for shipping and insurance charges related to the return of the original product(s). In order to receive full credit, return your product after obtaining an RMA. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit. There will be a 30% re-stocking fee for products returned in a damaged box, or returned in a non-original box.
    
11. All items being returned must be received in The DVRMaster Online Store warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.
    
12. The DVRMaster Online Store will ship a replacement or exchange product(s) upon receipt of the returned product(s). You might not need to offer a credit card number for this option. The DVRMaster Online Store will pay for the shipping charges necessary for you to return the defective product(s) within 30 days from purchase date.